Terms of service

01Who we are

Pulse Hiring is a video-first hiring tool operated from the United Arab Emirates. These terms apply when you use the recruiter product at pulsehiring.ai or apply to a role through a Pulse link. Using either means you accept them.

How we handle data is a separate document: see the privacy notice. Where the two overlap, the privacy notice governs data.

02Your account

You need an account to post roles and review candidates. Keep your sign-in to yourself; anything done from your account is treated as done by you. Tell us if you think someone else has access.

If you add colleagues to your workspace, you are responsible for what they do in it, and for removing them when they leave.

03What you may do

Use Pulse Hiring to hire. Do not use it to harass anyone, to collect candidate data for a purpose you have not told them about, to scrape the service, to resell access, or to break the law where you operate.

Roles you publish must be real roles. We may remove a role, or an account, that is being used to gather applications for something that does not exist.

04Candidates and their videos

A candidate's video and profile belong to the candidate. When they apply to your role, they give you permission to watch and assess it for that role. That is the whole of the permission.

Do not download, re-publish, share outside your hiring team, or use a candidate's video to train a model. Shortlist links are for the people you send them to.

05AI scoring

Pulse Hiring scores video answers and sorts them for you. The score is an aid to your judgement and not a decision. We do not reject candidates on your behalf, and no score alone ever removes anyone from your pipeline.

Someone who applies to your role. Two things move such an application out of your default view. A recording we could not use, such as audio we could not hear, is hidden behind a toggle that shows you everything; the score takes part in that judgement only alongside the unusable recording, never on its own. And a candidate who fails a must-have you set yourself, such as a required language or work status, is held in a visible "Didn't meet must-haves" list with the reason given and a control to assess them anyway. Held is not rejected: both groups stay in front of you.

Someone Pulse Hiring sources for you. Where we bring candidates to a role ourselves rather than receiving your own applicants, we review them before releasing them to you, and one we do not release does not appear in your pipeline at all. That is our curation of what we send you, it happens before anything reaches your account, and it is separate from the two mechanisms above.

The hiring decision is yours, and so is responsibility for it, including for employment law where you hire. If your jurisdiction requires you to tell candidates that an automated tool is used, or to offer an alternative, that duty is yours.

06Fees

Paid plans are billed as set out when you subscribe. Founding and pilot arrangements are whatever we agreed in writing with you, and that agreement wins over this section.

If a payment fails we may pause the account. We will tell you before we do.

07Availability

We aim to keep the service up and we do not promise it always will be. We may change features, and we will not remove something you depend on without telling you.

08Ending it

You can stop whenever you like. Ask us and we will close the account and delete its data on the timetable in the privacy notice.

We can end an account that breaks section 03 or 04. Except where the breach is serious, we will give you notice and a chance to put it right.

09Liability

Pulse Hiring is provided as it is. We are not liable for a hire that did not work out, for a candidate's conduct, or for losses we could not reasonably have foreseen.

Where liability cannot be excluded by law, it is not excluded here. Our total liability is limited to the fees you paid us in the twelve months before the claim.

10Law & contact

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction.

If we materially change these terms, we will update the "Last updated" date and tell account holders. Questions: ramzi@pulsehiring.ai.